Order Changes & Cancellations

We process orders very quickly and therefore are not able to modify or cancel any orders that have been placed and confirmed. Please ensure the correct size, colour and product(s) are in the cart and carefully review all shipping details before submitting an order. Jadences is only responsible for processing and fulfilling orders according to the original submission with the information provided by the customer at the time of purchase.

Lost Or Damaged Items

Contact [email protected] immediately with any issues or concerns regarding your order – include a photo in the email if it is regarding a damaged item. Please note Jadences is not liable for lost or missing packages that show successful delivery to the address submitted on the order.

Return Policy

Click to start your return process.

We stand by our pieces—but if it’s not the right fit, here’s what you need to know:

Jadences will gladly accept returns on merchandise accompanied by the original receipt within 30 days of purchase, provided the item is unopened and in as-new, resalable condition.

Return Window

  • Regular-Priced & Promotions: Exchange or return within 30 days for a full refund or merchandise credit.
  • Last Chance & Final Sale Markdowns: Not eligible for return or exchange.
  • After 30 days: We’re unable to accept returns or exchanges.

Final Sale

  • All items tagged as Prices as Marked / final sale / last chance are Final Sale and not eligible for return or exchange.
  • Socks & Underwear are final sale items.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Additional Notes

All returns are reviewed on a case-by-case basis at Jadences’s discretion. We reserve the right to limit or refuse returns in cases of suspected abuse or excessive returns.

Please contact [email protected] for support.